Customer Support Engineer - Nonthaburi, ประเทศไทย - KLA

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Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Electronics, Packaging and Components (EPC) Group brings together the ICOS, Orbotech and SPTS businesses to target growth opportunities in new and expanding end markets and extends KLA's leadership in systems and services across the semiconductor and microelectronics value chain. The EPC Group brings complementary technologies, products and services into one organization to drive innovation and results in fast-growing markets such as 5G, artificial intelligence (AI), and the Internet of Things (IoT) and across key industries like mobile, data center, automotive and virtual connectivity. The EPC Group is looking for the best and the brightest in engineering, sales, marketing, and service to lead innovation across specialty semiconductor process, advanced packaging and printed circuit board (PCB) manufacturing to enable new capabilities in the key industries, while supporting increasing quality requirements in manufacturing.

Job Description

Support and maintenance of CAM and Engineering software service, based on customer requirements and company business requirements , to achieve company goals . To lead and complete CAM and Engineering software projects.

• Learn and practice all company internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
• Provide specific product demonstrations relating to software on all aspects of highly complex products to customers and assess potential applications to meet customer needs
• Participate in the sales support demonstration and presentation as required.
• Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with company procedures and standards.
• Timely escalation of issues and problems according to company standards and guidelines.
• Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
• Prepare quality documentation as required by the company standard and guideline.
• Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.

Minimum Qualifications

• Minimum Bachelors' Degree in Electronics/Computer Science or equivalent.
• Minimum 5-years PCB MI/ CAM design experience and maintenance experienc
• Preferably familiar with KLA Frontline software products, such as InPlan/InFlow / Genesis2000/InCAM Pr
• Excellent PCB CAM maintenance knowledge or experience.
• Good interpersonal skill and proven record of a team player.
• Good trouble shooting skill.
• Good presentation skill.
• Customer oriented and excellent customer handling skill.
• Knowledge on computer technology, Network and Linux.
• Willingness of travel

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer